InterContinental Hotels and Resorts - Intercontinental Hotel - Isla Verde (San Juan), Puerto Rico

2 comments
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Do not deal with this hotel. They will not help you if you have a problem.

I had reserved two rooms for one night and another room on another night. I am sure I cancelled the reservations, but they say I did not, so they charged me for the 3 rooms, nearly $900. I never stepped foot in the hotel. I have tried working with the hotel, but they will not work with me.

They don't even return email or phone calls. You would think a reputable hotel chain would want to preserve a customer, but they apparently do not want me to return to their hotel in the future, either! I certainly would not go there, and if the corporate offices don't take care of the problem, I won't be staying at ANY INTERCONTINENTAL HOTEL, anywhere. What a shame - - - I don't think they were sold out on those nights (midweek), so they probably did not turn any customers away.

Well, they sure turned me away.

Anyone else have that experience?

Monetary Loss: $900.

Company wrote 0 private or public responses to the review from Apr 14, 2008.

Comments

Anonymous
#523384

Its awesome post. It’s very helpful & necessary.

dlakers
Big Stone Gap, Virginia, United States #10382

In the end It doesnt matter if the hotel sold out or not. They held rooms back for you.

Unfortunatly in the hotel industry people forget to cancel reservations. And will lie and say they.

Always ask for the cancelation number and keep it untill you get your credit card statement. Otherwise if you did actually cancel you have to pay.

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